return policy
Last updated October 29, 2025
Thank you for your purchase. We hope you are happy with your purchase. However, if you would like to request a return, please review our return policy below.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
RETURN PROCESS
To return an item, please email customer service at returns@componex.com to obtain a Return Material Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging. All returned items must be in new and unused condition, with all original tags, labels, any manufacturer’s original packaging and all documentation, then send your return to the following address:
Componex Inc.
Attn: Returns
RMA#
2100 N Ronald Reagan Blvd. Ste #1060
Longwood, FL 32750
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS, CREDITS OR EXCHANGE
After receiving your return and inspecting the condition of your item, we will process your return, for a refund, credit, or exchange. Please allow 10 to 14 business days from the receipt of your item to process.
EXCEPTIONS
For nonconforming products, please contact us at the contact details below to arrange a warranty return.
Please Note
• A 20% restocking fee will be charged for all returns that are not for defective or nonconforming material
• Returns for defective or nonconforming material are handled differently and must be handled through the Flame warranty process and will not incur a restock fee.
• Any fees incurred during warranty process will be determined after failure analysis is conducted by the manufacturer and/or review by Flame Quality Control.
• All returns are subject to approval.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
407-392-4575
SUPPLIER TERMS and conditions
A. REGULATORY TERMS AND CONDITIONS OF ORDER
1. Binding. Acceptance of a PO is a binding contract and any breach to said contracts are legally binding in the State of Florida with all applicable laws and governing.
2. Termination of Order. We reserve the right to cancel a PO without penalty if supplier is unable to meet defined requirements.
3. Delivery. Delivery times are defined on each PO. If the supplier is unable to meet the defined deadlines, we must be notified immediately for risk assessment
and adjustment. If items are received without the proper documentation, items will be placed on hold until the required paperwork is received. Payment terms
with supplier begin when items are received and accepted without issue.
4. Legal. Supplier agrees to all applicable regulations as stated applicable on the corresponding PO:
a. International Traffic in Arms Regulations (ITAR). May contain data subject to US Export Laws and Regulations in which supplier must follow protocols defined
within the ITAR Regulation. Data may not be exported or re-exported to foreign persons, employed by, or associated with, or under contract to supplier or sub-
tier sources without prior written notice and approval. If data is marked as export controlled, the supplier holds buyer harmless from and against all claims,
liabilities, and expenses that may be imposed by US Authority.
b. Federal Acquisition Regulations (FAR). Applicable FAR clauses will be listed on each PO. FAR52.246.2 and 52.203-7 are applicable for all orders.
c. Defense Priorities and Allocations System (DPAS). Priorities assigned and
required by the Federal Government to flow down priority on certain orders. DX is the highest rating for urgency and DO is critical to national defense.
d. Conflict Minerals. Applicable conflict minerals policies and procedures defined by REACH and RoHS to ensure safety.
e. Information Security. Suppliers must have an information security program to protect proprietary, intellectual, and other sensitive information and
correspondence submitted via electronic media. Such practices should include appropriate physical security, back-up procedures including verification of back
up activity, and disaster recovery. NIST 800-171 should be used as a guideline unless specifically noted as a requirement.
5. Safety and Ethical Behavior. Suppliers agree to ensure personnel are aware of their contribution to product safety and ethical behavior.
6. Nonconformance. Supplier agrees to accept suspected items for review and
disposition if found nonconforming to stated requirements by LTTS quality activities. Returns pending a disposition will result in HOLD on payment of
invoices until resolution is determined and processed.
B. GENERAL TERMS AND CONDITIONS OF ORDER
1. Quality Management System (QMS). Supplier agrees to adhere to certain QMS Functions or maintain a certificate of registration to a recognized QMS
standard, such as ISO 9001, AS9100, etc.
a. Third-party registration must be through an accredited agency with annual audits performed at a minimum.
b. QMS functions for suppliers that lack formal registration include Document and Records Control, Maintenance and Calibration of Equipment, Training and
Competency program for all personnel, Inspection processes with defined records, Control and Handling of rejects, and other pertinent controls defined in
other applicable sections of this document.
c. Any changes to the QMS as originally provided must be communicated to the company quality immediately for risk assessment.
2. Right of Access. We reserve the right to review the processes and records associated with this order at all suppliers’ facilities with appropriate notification. This right extends to our customers, applicable regulatory agencies, and any sub-tier suppliers used in the
fulfillment of this order.
3. Supplier Evaluation. We reserve the right to plan and perform an on-site supplier evaluation to ensure Terms and Conditions of order listed within this document and associated purchasing documents can be met. Such evaluations can be part of initial approval activities, on-going approval practices, or due to negative performance trends.
4. Supplier Performance Monitoring. We monitor and measure on time delivery and quality performance of all suppliers to ensure continued approval. Failure to meet desired performance levels can result in a Corrective Action being submitted, re-evaluation, or
removal from approved status.
5. Sub-Tier Sources. If any of this order is outsourced to your suppliers, all applicable requirements and specifications must be communicated (including all applicable key characteristics) to each sub-tier supplier used.
6. Records. Unless specifically noted on the PO, records must be maintained on file for complete traceability to the OEM/Material used for a minimum of 10 years.
7. Counterfeit Prevention. Supplier adheres to the requirements of all counterfeit prevention protocols to ensure only authentic and approved parts are provided. Please see AS5553, AS6174, and AS6081 for guidance.
8. Corrective Action. Supplier agrees to respond to any submitted Supplier Corrective Action Requests (SCAR’s) in a timely manner with appropriate correction, root cause, and prevention of recurrence. Guidance for completing a SCAR can be provided upon request.
9. Acceptance and Approval. LTTS reserves the right to approve or specify any designs,
tests, inspection plans, verifications, use of Statistical Techniques for product acceptance, and any applicable critical items and associated key characteristics. This right extends to designation of requirements for test specimens for design approval, inspection/verification, investigation, or auditing.
10. Shelf-Life Controls. All items that contain expiration dates or specific handling requirements must be clearly identified on product and paperwork provided. All shelf-life items with an expiration date must have 75% of life remaining. Deviations from these requirements will result in a rejection and items returned to the supplier.
11. Shipping Documentation. Suppliers shall provide a proper Bill of Lading signed by the Carrier, or any other legally applicable documents providing title to the goods to the Purchaser upon delivery, fully protecting all parties in case of damage in transit. All costs incurred due to improper packing will be the responsibility of the supplier.
C. COMPONENT PROVIDERS / DISTRIBUTION CENTERS
1. Configuration. Supplier agrees to provide parts defined within the associated PO to the revision level noted. If no revision level is noted, the latest revision level is required.
2. Verification Records. Supplier agrees to provide conformance records of parts provided to ensure items meet specification and performance requirements. A Certificate of Conformance is acceptable.
D. MANUFACTURERS
1. Records. In addition to B6, the following records must also be retained as noted on the corresponding PO:
a. Manufacturing Traveler/Routers that indicate complete operations and traceability to materials used
b. Inspection and Test Reports, including First Article Inspection (FAI)
c. Certificates of Conformance
d. Equipment maintenance or calibration records
e. Personnel qualifications
2. Operational Controls. All manufacturing activities must be in accordance with applicable specifications and performed by qualified/competent personnel with records of training/competence maintained as a quality record (see C1 above) and available upon request.
3. Configuration. Any difference between what is listed above and what is provided by the supplier must be clearly identified, communicated, and approved prior to shipping. Supplier is not allowed to modify drawings, specifications, or product characteristics without written consent of our engineering and quality departments.
4. Verification & Release. When utilizing sampling inspection as a means of verification, the method must be in accordance with a statistically valid standard (i.e. ANSI Z1.4 or equivalent).
5. Nonconformance. Detection of a nonconforming product regarding any order (currently in work or previously shipped) must be promptly communicated to our quality department for evaluation.
E. SERVICES AND SPECIAL PROCESS PROVIDERS
1. Process Controls. All special processing activities must be in accordance with applicable specifications and performed by qualified personnel with appropriately controlled/calibrated equipment. These records will be made available upon request per C1. Any changes to processes or process validation must be communicated to the Quality department for evaluation.
2. Calibration. Service providers must provide records of calibration that include received condition, returned condition, measurement results, reference to procedures used, and metrological traceability to applicable NIST standards. While not required, calibration providers preferred to have a third-party registration to an appropriate quality standard, such as ISO 17025.
3. Inspection & Testing. Coordinate Measuring Systems (CMS) used to inspect and approve release of products must be an approved method and periodically validated in accordance with established procedures/instructions.Full reports are provided, and calibration/validation records of equipment used are available upon request.
1. Certificate of Conformity (CoC):
A CoC issued by the manufacturer or authorized distributor is required.
The CoC must provide traceability to the relevant specifications (e.g., industry standard, technical specification, or customer requirement).
2. Supplier Source Statement:
A statement from the supplier confirming the origin and compliance of the product is also required.
3. Certificate of Analysis (COA):
A COA is required all chemicals, providing detailed analysis results (e.g., purity, composition, and other relevant parameters) to verify compliance
with specifications.
4. Material Safety Data Sheet (MSDS) and Technical Data Sheet (TDS):
MSDS is required to provide safety and handling information for hazardous materials.
TDS is required to provide technical details about the product, such as composition, performance characteristics, and application guidelines.
5. Shelf Life and Expiration Date:
Information about the shelf life and expiration date of the product is required.
At the time of receiving inspection at COMPONEX, a minimum of 80% of the shelf life must remain. This ensures the product has sufficient usable
life for its intended application.